1.1. THE PUBLIC HOUSE HOTEL including our affiliates, use your personal information in
order to fulfil our commitment to providing you an unparalleled guest service experience in
connection with all of our guest interactions. As part of that undertaking, we are committed to
safeguarding the privacy of the personal information that we hold.
1.2. This Privacy Policy has been adopted by all of the PUBLIC HOUSE Branded hotels under
UNITED LASTING 31 Co., Ltd. Those entities include all of the direct owners and subsidiaries
that may hold your personal information.
1.3. The terms “we”, “us” and “our” refer to THE PUBLIC HOUSE HOTEL;
1.4. The terms “you”, “your” and “guest” refer to you;
2.1. Personal Information that we may collect about you is directly related to an individual and
the type of information includes:
2.1.1 Your name;
2.1.2. Postal or Billing address;
2.1.3. Email address;
2.1.4. Telephone, Mobile or Fax number;
2.1.5. Payment information;
2.1.6. Identification (e.g. passport or ID card details);
2.1.7. Location being used;
2.1.8. Device being used;
2.1.9. Cookies and similar technologies;
2.1.10. Hotel stay information;
2.1.11. Your Preferences;
3.1. In order to access certain features, content or functions of the services, for example,
account registration and reservations, you may be asked to provide personal information such as your name, surname, phone number, date and place of birth, gender, residing address, e-mail address, work contact details, business title, nationality, passport, visa information, profile picture and other personal information.
3.2. Guest information will be recorded in our systems for the hotels where you have stayed, the
dates of arrival and departure, any special requests made and notes regarding your service
preference.
3.3. If you are an employee of a corporate account, vendor or other type of business partner,
you must provide us the details of employer and/or other relevant details to ensure that you are
eligible to use the relevant services.
3.4. When you purchase products and services from us, your payment information from credit,
debit or other card types, including card number, expiration date and address may be collected
by us and/or third-party payment processors.
3.5. Information that you provide us directly or indirectly can be through, for example, surveys
and other promotions relating to our services, interaction with customer service and signing up
to receive newsletters and other services and/or third-party products or services.
3.6. Your Information helps us to provide you with a better or more personalized level of service,
including information and services from a third party;
3.7.1. provide and charge for hotel accommodation and other goods and services;
3.7.2. respond to your requests for information and services including services from a third party;
3.7.3. fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements such as travel
agents, group travel organization, your employer and vendors;
3.7.4. conduct market research, customer satisfaction and quality surveys, and direct marketing and sales promotions; 3.7.5. administer general record keeping;
3.7.6. meet legal and regulatory requirements;
3.7.7. test and evaluate new products and services;
3.7.8. send you marketing, promotional, emails, message and other correspondence and notifications regarding the services and the services of third party we believe that may be of interest to you;
3.7.9. assist with the detection and prevention of fraud or infringement of our or and/or any third party’s rights;
3.7.10. establish and maintain a responsible commercial relationship with you and to provide ongoing service;
3.7.11. respond to your questions, complaints, or reviews of our product or services or those of other member hotels;
3.7.12. enable our advertisers, where appropriate, to provide you with more personalized content, and track the effectiveness of certain advertising campaigns;
4.1. Your personal information may be disclosed in connection with services that we provide.
4.2. Personal information may be shared within our company so that we can better provide services to you.
4.3. Limited personal information will be shared with third-parties involved in supplying guest services that guests have purchased to the extent necessary for the third-party to provide the service.
4.4. Personal information may be shared with third-parties retained by us to perform functions on our behalf such as reservation handling, data processing or storage, guest surveys and/or research.
4.5. We retain your personal information including details of your stay, preferences, room/accommodation type and amenities used after your stay and this will not be sold or transferred to any party not involved with your stay with us. We may disclose your personal
information to an authorized licensee in connection with the services, including with respect to a reservation your book through us, in connection with offerings of travel related services or to our developers, or to enable an authorized licensee to market and operate the business that its licensed.
5.1. Aggregated information is the consolidation of data relating to multiple people and cannot be directly related to any one person.
5.2. We may use a variety of third-party advertising networks, data exchanges, traffic measurement service providers marketing analytics service providers and other third parties (collectively, “Third-party advertising service providers”) to, for example, serve advertisements based on our services, facilitate targeting of advertisements based on your location and aggregated data and services and platforms you have visited or used.
5.3. Such Third-party advertising service providers also enable us to, among other things, help deliver advertisements and/or other content to you for products and services that you might be interested in and to conduct research regarding the usefulness of certain advertisements to you.
5.4. Third-party advertising service providers may use their own tracking technologies to collect similar information. We do not control any third-party advertising service providers and/or their use of tracking technologies, which is instead governed by the privacy policy of any such third-party service.
5.5. Much of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in other instances we process personal information that we are able to infer about your based on other information you provide to us or during our interactions with you, or personal information about you that we receive from a third party. This policy also applies to the personal information about you that we receive from a third-party, unless specifically covered by such third-party’s policy.
5.6. In addition, we may receive your personal information from public databases, joint marketing partners and other third party such as your travel agent airline, credit card, social media platform.
6.1. The services we may use include features that automatically collect certain information, which may include the unique device identifier assigned to your device, third party platform anonymous identifiers, and other information regarding your use of the services.
6.2. This information assists us in authenticating your usage and/or device, keeping track of your preferences, creating a more tailored user experience and better serving your particular interested and needs.
6.3. The services and/or third parties may use “cookies” which are small data files containing information about you that is storage on your hard drive, “embedded scrip”, “pixel tags” and other similar tracking technologies (collectively, “tracking technologies”) to collect information automatically as you interest with the services.
6.4. Such information may include “clickstream” data, the domain name of the service providing you with internet access, your device type and attributes, internet protocol (IP) address, network connection type for example wi-fi, 3G, LTE, browser type and version, operating system and platform, average time spent on the services, pages viewed, content searched for, access time and other relevant statistics, and your interactions with playlists, audio visual content, other users of the services, advertising, and products, and services which are offered, linked to or made available on or through the services.
6.5. Such information may be collected by us and/or our third-party service providers and partners. Certain tracking technologies enable us to customize your experience on the services and provided tailored recommendations, promotions, advertisement and other content relating to your specific interests. Other tracking technologies are used to make login to the services earlier such as by remembering your user id and allow us to collect none specific location information.
7.1. We understand that the security of personal information is important to you and to us, therefore, we use software that encrypt your personal information that you provide to us.
7.2. The personal information that we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronics access control, firewall technology and other reasonable security measures. However, the security systems cannot prevent 100% of all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.
7.3. If you have reason to believe that your information with us is no longer secure, please notify us immediately in accordance with the “Contact us”.
9.1. We will maintain personal information for as long as we are required to execute by the
applicable law, or for as long as necessary for the purposes described within this privacy policy.
9.2. We will delete personal information when it is no longer needed and/or take proper steps so
that you can no longer be identified from it unless we need to keep your information to comply
with legal or regulatory obligations to which we are subject to.
9.3. In any event, upon expiration of the maximum storage term set forth by applicable law.
10.1. We do not sell products and/or services to individual under the age of 16 years,
10.2. Where the child is below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorized by the holder of parental responsibility over the child.
11.1. We may change this privacy statement. The “LAST UPDATED” legend at the top of this page indicates when this privacy statement was last revised. Any change will become effective when we post the revised privacy statement on the Online Services. Your use of the Services following these changes means that you accept the revised privacy statement.
Address:
249 Soi Sukhumvit 31, Khlong Tan Nuea, Watthana, Bangkok 10110
12.2. Please do not include credit card or other sensitive information in your e-mail to us for your
security.
13.1. We may change our privacy statement from time to time. Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail.
13.2. Please check back frequently to see any updates or changes to our privacy statement. By continuing to use the website or continuing to allow us to retain or process your personal data following any such changes to our privacy statement, you are deemed to have accepted such changes unless you expressly notify us otherwise in writing (except to the extent we are required to make such changes in accordance with applicable law).
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